Bespoke education · In-salon & virtual

Your team needs a kick up the arse.
I'll bring the boot.

Let's be honest. Most salon training days are a waste of everyone's time. Someone rocks up with a PowerPoint, talks at your team for six hours, everyone nods politely, and by Tuesday, nobody can remember a single thing they learned. That's not education. That's expensive babysitting.

Iconic's Bespoke Education is the opposite of that.

I come to your salon (or jump on a screen if that works better), figure out what's going on with your team, and I train them using real tools, proven frameworks, and exercises that are equal parts hilarious and "oh shit, that's exactly our problem." Your team will leave differently — in a "holy crap, I understand how my team works now" kind of way.

Book Bespoke Education

What I bring to the table

Qualified, certified, and salon-floor tested

I don't rock up and freestyle. I'm qualified and certified to train using industry-recognised frameworks that go way deeper than a personality quiz you found on Instagram:

Neuro Linguistic Programming (NLP) Master Trainer (studied under Tad James, the godfather of NLP)
Non-Violent Communication certified practitioner
DISC accredited advanced profiler (under DISC Australia)
Myers-Briggs Type Indicator certified
D.O.P.E. Leadership certified

Combine that with 16 years of owning, scaling, and running businesses in the hair and beauty industry, and you've got someone who can back up the science with stories from the salon floor. I've hired the wrong people, fired the toxic ones, trained apprentices who are now running their own salons, and had every uncomfortable conversation you're currently avoiding. The qualifications give me the frameworks. The experience enables me to help them land in your specific business.

What a Bespoke Education day looks like

Built around your team's specific needs

Team dynamics & communication

Using tools like DISC, Myers-Briggs, and DOPE to help your team understand why Sarah shuts down in meetings and why Jess won't stop talking in them. Once your team understands how each person is wired, the drama drops and productivity goes through the roof.

Leadership & management

For salon owners and managers who fell into leadership without a manual. How to set expectations that stick, have the conversations you've been putting off for months, manage the personalities that drive you up the wall, and build a culture worth sticking around for.

High-performance culture

What separates a salon that ticks along from one that flies. Goal-setting, accountability, KPIs your team can get behind, and getting everyone bought into where you're going instead of just showing up for a pay cheque.

Sales, consultations & client experience

Our "Hustle" framework delivered live to your team. We teach sales, consultations, and client experience in a way that doesn't make anyone feel like a used car salesperson. This is the module that puts money back in the till fastest.

Team building

Exercises that make your team laugh, bond, and occasionally crawl under the table in embarrassment (in the best way). We ditch the trust falls and lean into activities that reveal how your team operates and give them tools to operate better.

Whatever else is keeping you up at night

Team restructure? New manager who's drowning? Pricing overhaul you need the team on board with? Morale in the gutter? Tell me what's going on, and I'll build the day around fixing it.

In person or virtual

You pick.

In person

I fly to you. Full or half-day sessions in your space, with your people. There's something about being in the room that you can't replicate through a screen, and your team gets the full, unfiltered Iconic experience. We quote travel and accommodation costs based on your location.

Enquire here

Virtual

Same Cait energy delivered over Google Meet. Perfect for teams spread across locations, salons that want to test the waters before going all in, or anyone who wants serious results without the travel costs. Just because I'm on a screen doesn't mean I'm phoning it in.

Enquire here

How it works

Five steps to a team transformed

Send us your enquiry

Fill in the form and tell us about your team, your business, and what's going on.

Virtual consultation with me

Once your form lands, we'll book a Google Meet to nail down exactly what your team needs. This is where I ask the uncomfortable questions, and you tell me the truth about what's not working.

Full quote and confirmation

You'll receive a detailed quote based on what we've discussed. Once we issue your invoice and you pay your deposit, we lock in a date.

Pre-event planning

About a month out, we meet again to finesse the plan and make sure everything is dialled in for the day.

Balance and go time

Final balance is due 14 days prior. Then I show up and do what I do best.

Let's make this
team really thrive

Delivered by Cait Muir — ex-multi-salon and barbershop owner, NLP Master Trainer, accredited DISC profiler, certified across five leadership and communication frameworks. I read the room, adapt on the fly, and make sure your team walks out with something they'll use tomorrow morning, not just a certificate for the wall.

Book Bespoke Education

Your team needs a kick up the arse.
I'll bring the boot.

Qualified, certified, and salon-floor tested